These terms govern your access to and use of Loomflo's website and services. By using them, you agree to these terms.
By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.
Loomflo provides AI growth infrastructure, including Hybrid Engine Optimization (HEO), AI lead generation and AI avatar content. The specific scope, deliverables and timelines for any engagement are set out in a separate proposal, order form or statement of work, which forms part of these terms.
You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of any account credentials.
You agree to provide timely access, materials and approvals needed to deliver the services, to ensure you have the rights to any content or accounts you give us access to, and to comply with applicable laws and platform policies.
You retain ownership of your brand, content and data. On full payment, you own the deliverables and systems we build for you as set out in your agreement. Loomflo retains ownership of its pre-existing tools, frameworks, methods and know-how, and may use anonymised learnings to improve its services.
Each party agrees to protect the other's confidential information and to use it only to perform under these terms, except where disclosure is required by law.
You agree not to misuse the website or services, including by attempting unauthorised access, interfering with operation, infringing others' rights, or using the services for unlawful, deceptive or harmful purposes (including spam or non-compliant outreach).
Our services may rely on third-party platforms (for example search engines, AI providers, CRMs and ad networks). We are not responsible for third-party services, their availability, or changes to their policies, pricing or APIs.
The website and services are provided “as is” and “as available”. We do not guarantee specific rankings, traffic, leads, conversions or revenue, as results depend on many factors outside our control. To the fullest extent permitted by law, we disclaim all warranties not expressly stated.
To the maximum extent permitted by law, Loomflo will not be liable for indirect, incidental, special or consequential damages, or lost profits or data. Our total liability for any claim arising from the services will not exceed the fees you paid to us in the three (3) months preceding the claim.
You agree to indemnify and hold Loomflo harmless from claims arising out of your content, your use of the services, or your breach of these terms or applicable law.
Either party may terminate an engagement as set out in the applicable order form (for example, with notice for rolling monthly plans). We may suspend or terminate access for non-payment or breach. Sections that by their nature should survive termination will survive.
These terms are governed by the laws of [Your jurisdiction], without regard to conflict-of-laws rules, and the courts of [Your jurisdiction] will have exclusive jurisdiction, unless mandatory local law provides otherwise.
We may update these terms from time to time. The revised version will be posted here with a new “Last updated” date. Continued use after changes means you accept the updated terms.
Questions about these terms? Email hello@loomflo.ai or visit our contact page. Registered address: [Your registered company address].